Support

How do I get started?

Set your passcode (and turn on Face ID if you like), then start adding what you own: photograph each item, add up to 5 photos plus a receipt photo, and fill in the details that matter — name, category, room, value, serial number, and any appraisal. Your first 7 days are a free trial — try every feature before deciding.

How do I add an item?

Tap Add Item and photograph it — up to 5 photos, plus an optional receipt photo. Then fill in name, category, room, value, serial number, and, for valuables, an appraisal block (appraised value, date, appraiser, certificate/GIA #) and notes. Items are grouped into Collections by category automatically.

How do I send a report to police or my insurance company?

Open Reports, choose Police Report or Insurance Claim, select the items (or your whole home), and tap Generate. A complete PDF — serials, photos, values, and receipts — is built on your device, ready to send by email, Messages, AirDrop, or print.

What does IronKey HomeVault cost?

Start with a 7-day free trial. After that it's $4.99/month — one simple plan with unlimited items, rooms, and photos, plus the Jewelry, Weapon, and Safe-Combination add-on vaults. No ads, ever, and we never sell your information — because we don't have it. See full pricing.

How do I manage or cancel my subscription?

Open Settings → tap your name → Subscriptions → IronKey HomeVault. Your subscription is handled by Apple — we can't see or change it from our end.

I forgot my passcode — can you recover my data?

No — and that's by design. Your passcode unlocks the key that encrypts your data on your device. We never receive it and there is no back door, which is what keeps your records truly private. Choose a passcode you'll remember, and keep a secure backup using the in-app Export feature.

How do I move my records to a new phone?

Use the built-in Export feature to create a secure, passphrase-encrypted file, then import it on your new phone. Your data moves directly between your devices — never through us.

Can I document more than one home?

Yes. Each property is a fully separate vault — its own items, add-on vaults, safe combinations, and documents — with its own address that prints on that home's reports. Switch homes on the home screen, and add or manage them in Settings.

The replacement or appraisal values look off — why?

Replacement-value and appraisal figures are for reference only, based on the information you enter. Always verify against receipts, appraisals, and your own records before relying on them — your insurer determines actual coverage and payout.

Is my information private?

Completely. Everything you enter stays encrypted on your own phone. There's no account, no cloud, and no server — we never see your data. See our Privacy Policy for details.